Shipping & returns
How we ship your order, what it costs, how long it takes, and how our 60-day money-back guarantee works. If anything here is unclear, email hello@cleavera.com.
| Processing | Orders ship within 1–2 business days |
|---|---|
| Where we ship | Within the United States, including APO/FPO/DPO addresses |
| Shipping cost | Free on orders of $50 or more after discounts. Otherwise $5.95 flat. |
| Subscriptions | Always ship free |
| Transit time | Typically 3–7 business days after shipping |
| Guarantee | 60-day money-back guarantee on your first order, opened bottles included |
Order processing
We pack and ship orders within 1–2 business days (Monday to Friday, excluding US federal holidays). Orders placed on a weekend or holiday begin processing the next business day. You’ll get an order confirmation email as soon as you check out.
Where we ship
We currently ship within the United States. That includes all 50 states, Washington, D.C. and APO/FPO/DPO military addresses. Deliveries to Alaska, Hawaii and military addresses can take a little longer than the times below.
We aren’t able to ship to addresses outside the United States at this time. If you live in a US territory, email us before ordering and we’ll let you know what’s possible.
Shipping rates
- Orders of $50 or more (after any discount) ship free.
- Orders under $50 ship for a flat $5.95.
- Subscription orders always ship free, every delivery.
Your shipping cost is shown in your cart and at checkout before you pay.
Delivery times
Once your order ships, typical transit time is 3–7 business days. Delivery estimates come from the carrier and aren’t guaranteed. Weather, holidays and carrier delays can occasionally slow things down.
Tracking your order
When your order ships, we’ll email you a shipping confirmation with a tracking number. If you haven’t received it within 2 business days of ordering, check your spam or promotions folder, then email us and we’ll look it up.
Address changes
Please double-check your shipping address at checkout. If you need to change it, email hello@cleavera.com with your order number as soon as possible. We can update the address if your order hasn’t shipped yet. Once a package is on its way, we can’t redirect it, but we’ll help you work with the carrier.
Lost or damaged packages
If your order arrives damaged, or a bottle has leaked or broken, email us with your order number and a photo of the damage. We’ll send a replacement or issue a refund.
If tracking shows your package as delivered but you can’t find it:
- Check around your door, mailbox and any safe spots, and ask neighbors or your building office.
- Wait one more business day, since packages are sometimes marked delivered early.
- Contact your local post office or the carrier.
- Still missing? Email us with your order number and we’ll help make it right.
If tracking hasn’t updated for 7 or more business days, let us know and we’ll open a trace with the carrier.
60-day money-back guarantee
We want you to feel good about trying Cleavera. If it isn’t right for you, we’ll refund your whole first order.
- Who it’s for: first-time customers. The guarantee applies to your first order only.
- Timing: contact us within 60 days of delivery. Herbal routines take time, so this gives you a fair chance to decide.
- Opened bottles: included. We refund opened and used bottles too.
- How to request it: email hello@cleavera.com with your order number. A short note on why it wasn’t a fit is optional, but it helps us improve.
- Refund timing: once approved, refunds go back to your original payment method within 5–10 business days, depending on your bank or card issuer.
We’ll confirm your refund by email and let you know if we need anything else from you, such as the return of any unopened bottles.
Subscriptions
Subscribe & Save is optional and never pre-selected. Subscription orders get 25% off and free shipping. They ship every 30, 60, 90 or 180 days to match your bundle size, renew at the price shown until you cancel, and we email you before every renewal.
- Skip, pause or cancel online anytime, with no fees.
- Cancel before your next charge date to avoid being charged for the next delivery. Changes made after a renewal has been charged apply from the following delivery.
- Prefer email? Write to hello@cleavera.com or use our contact form and we’ll make the change for you.
Subscription orders ship on the same timeline as one-time orders. See the full subscription terms.
Questions?
We’re here Monday to Friday, 9am–5pm PT, and typically reply within 1 business day. Email hello@cleavera.com, use our contact form, or browse the FAQ.